Based out of Quincy, servicing homes across Greater Boston and the South Shore
Location: South Shore
Service Areas: Greater Boston and the South Shore, including Boston neighborhoods and surrounding communities such as Brookline, Quincy, Braintree, Weymouth, Hingham, Canton, Randolph, Stoughton, and more.
About Boston Budget Plumbing, Heating and Cooling:
At Boston Budget Plumbing, Heating, and Cooling, our mission is simple: empowering homeowners and enriching lives with plumbing, heating, and HVAC services delivered with integrity, reliability, and expertise. We believe in doing the right thing, serving families, and showing genuine care. That commitment extends to both our customers and our team.
About the job:
We’re hiring a full time Dispatcher to join our growing residential service team. In this role, you will actively manage technician schedules inside ServiceTitan, and communicate heavily with both customers and field technicians.
Your decisions will directly impact efficieny, revenue per truck, and overall customer experience. This role is ideal for someone who enjoys solving puzzles, thinking strategically, and influencing daily performance outcomes.
Pay and Schedule
Pay: $20 to $40 per hour, based on experience
Additional earnings: commissions, spiffs, seasonal overtime
Schedule: 11:00 AM to 7 PM
What you will do:
Build and manage technician routes based on skillset, revenue opportunity and geography
Support customer scheduling needs with professionalism and empathy
Dispatch technicians to jobs accurately and efficiently
Monitor schedules throughout the day and adjust for emergencies, delays, and last-minute changes
Communicate job details, updates, and expectations clearly to technicians and customers
Help maintain organized records (customer notes, invoices, job details, and follow-ups)
Process customer payments and support overdue follow-up as needed
Support dispatch software usage (ServiceTitan experience preferred) and assist with system improvements
Pitch in with additional office support tasks as the team grows
Lead by example and support teammates as needed to uphold quality and customer experience.
What you bring:
Strong ServiceTitan experience
Excellent time management and ability to multitask in a fast-paced environment
Clear communication skills (verbal and written) and strong listening skills
Detail-oriented with good problem-solving instincts
Comfortable using software tools (Google Workspace or MS Office); dispatch software experience a plus (especially ServiceTitan)
Familiarity with service terminology (plumbing/HVAC) is helpful
Benefits you get:
Health insurance
Dental insurance
Professional development assistance
Tuition reimbursement
15 days PTO plus 6 paid holidays
Parental leave
Referral program
Relocation assistance